CILIP 2010 conference, Wales

Just back from Llandrindod Wells in mid-Wales where I was pleased to be invited to give a keynote speech on the second day of the CILIP conference. I covered many technologies in my talk but part of one was about the disruptive revolution (or not) of social media and service provision and experience. It was great to be speaking to an audience many of whom were simultaneously using social networking tools such as Twitter to take the messages further afield. Currently this use is mainly communicative, however in the future it will become more important in service provision and delivery. Thanks to the audience for listening (should they be reading this blog) and especially those who were tweeting during and afterwards. I'm always pleased when technology is demonstrated rather than simply talked about!